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Terms and FAQs

  1. Do you have any design samples for us to view?
    Yes, we do have a lot of samples which you can view at the following link: www.customizedpuzzle.sg/photos_gallery.php

    Free design layout for Layout Option 1 to 3 (see product description for more information)

  2. How is the delivery arrangement?
    For international order, shipment will be arranged by Singapore Post Office via EMS services. There will be a tracking number sent to you whenever the parcel was sent out. The status of the delivery can be tracked at www.singpost.com

    For Singapore order, we will contact you and arrangement a delivery to your address by hand. (Free delivery for orders more than $120)

  3. Are we able to amend the design?
    Yes, you are allowed to amend the design until you are satisfied with it. The amendment is usually correspond via email.

  4. How long does it take to complete the jigsaw puzzle?
    The whole process for the design will usually take about a week or less to complete, depending on the acceptance level of the customer. For international and local order, we will call, email or whatsapp to arrange.

  5. What are the sizes available?
    You can find all sizes that are at: http://www.customizedpuzzle.sg/index

  6. Are we able to choose the pieces of puzzle which are not mentioned in the order list?
    Yes, customization is available. Contact us for more info.

  7. What is the recommendation resolution for the photo?
    It should be fine as long as the resolution is made up of 300dpi and 1Mb file size.

  8. What is the payment mode?
    We accept credit card payment from Visa and Master card. In additional, we also accept Paypal payment.

  9. If I do not have a credit card, what other type of payment mode is available?
    For international order, the amount can be remitted via western union, while Singapore order, customer can pay upon delivery or do an ATM transfer to DBS Current Account 066-903078-9.

    Please take a snapshot of the transaction record and show us.

  10. Will there be bulk discount?
    Yes, and it varies. Contact us for more details.

  11. Does it come with a box during shipping to international country?
    No. The puzzle will be packed in bubble wrap. Box is additional cost which can be purchased under "Accessories" on the product page.

  12. Does it require any glue for the jigsaw puzzle?
    No, it does not require any gluing process for the puzzle as the interlock is strong enough to lock each pieces firmly together when put into frame.

  13. Does it come with frame?
    For international order, customer can visit any frame maker for the frame. As for Singapore order, we do provide them with frame with the jigsaw puzzle.

  14. How do you all make the jigsaw puzzle?
    To give you a better understanding of how it is made, visit our video clip at: http://www.youtube.com/watch?v=ATJy9ujQvsw

  15. Will it be cheaper if I do my own design?
    No, the price remains the same. The layout design services for Option 1 to 3 is a complimentary service. We do accept designs provided by customers too.

  16. Do you provide express services?
    Yes, we do provide express services where the order will be shipped out within 3 working days. However, a nominal sum of $10.00 will be imposed. As for Super Express service (within same day delivery) an additional $40 will be imposed. Please call to confirm if it is doable before ordering.